Refund & Returns

Right of withdrawal

You have the right to withdraw from your Sales contract within 14 days without giving any reason.

The withdrawal period expires upon the lapse of 14 days, on which you come into possession of the objects or a third party other than the carrier indicated by you has come into possession of the objects.

To exercise the right of withdrawal, you must inform the company THEOGONIA RECORDS of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to withdraw from the contract before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

The right of withdrawal does not relate to the sale, for which audio or video recordings or computer software supplied in sealed packaging constitute the objects of contract performance if the packaging has been unsealed after delivery.

Example Withdrawal Form

(If you wish to withdraw from the contract, please fill up this form and send it back to us.)

To THEOGONIA RECORDS
Email address: orders@theogonia-records.com
I herewith revoke the contract concluded by me regarding the purchase of the following products (*write product)
Ordered on (*date) / received on (*date)
Name of the consumer
Address of the consumer
Signature of the consumer (only in case of a notification on paper)
Date

(*) Fill out the correct information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and at that point, we will request either your IBAN or PayPal address to process the refund.

If your refund is approved, it will be processed within 14 calendar days and issued either via direct bank transfer (IBAN) or PayPal, as refunds are only possible through these two methods.

Unclaimed Packages Returned to Sender
Please note that if a package is shipped but goes unclaimed and is returned to Theogonia Records, the buyer is responsible for any associated return fees. These fees will be deducted from the total refund amount, along with the original shipping cost.

Late or missing refunds
1. If you haven’t received a refund yet, first check your bank account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theogonia-records.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theogonia-records.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to THEOGONIA RECORDS, please email orders@theogonia-records.com for mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.